
In order to determine if your vehicle is affected by either the unintended accelleration or floor mat intrapment visit
SAFETY IS PARAMOUNT
Toyota
has a long-earned reputation of quality and dependability. Toyota of Wallingford
is proud to have represented the brand for over 13 years and our experience has
shown that Toyota will stand behind their products and provide a repair process
to ensure the safety of all its customers.
As you may
already know Toyota announced a solution yesterday for the Accelerated Pedal
Recall. Toyota's engineers have developed and
rigorously tested a solution that involves reinforcing the pedal assembly in a
manner that eliminates the excess friction that has caused the pedals to stick
in rare instances. In addition, Toyota has developed an effective solution for
vehicles in production.
Both Toyota and Toyota of Wallingford value the safety of all present and future Toyota customers with the utmost importance. As a dealer, Toyota of Wallingford takes great pride in delivering excellent customer service in Sales, Service and Parts. This situation, although difficult will be no different.
The voluntary stop sale that was announced on January 26, 2010 was issued not only for the safety of our customers but to allow us to be able to fix the vehicles that current Toyota owners are driving in a timely manner. Customers with an affected vehicle will be our first priority ahead of our own inventory. We will be extending out hours in order to get this done as quickly as possible. All future incoming vehicles will already have the repair completed prior to reaching the dealership.
Toyota vehicles affected by the recall include:
MANY NEW TOYOTA VEHICLES ARE UNAFFECTED
We stand behind Toyota's quality and dependability as we always have.
The
problems affecting certain Toyotas are due to a certain brand of gas pedal which
has only been installed in some of our cars at some assembly plants. Vehicles
with other brands of gas pedals remain unaffected by this recall. Toyota of
Wallingford has many of these unaffected vehicles in stock.
About half of the new Toyotas in our inventory are available for delivery today.
No Scion vehicles are affected by these actions. Also not affected are Toyota Prius, Tacoma, Sienna, Venza, Yaris, 4Runner, FJ Cruiser, Highlander hybrids and certain Camry models, including Camry hybrids, most of which are available for immediate delivery.
Further, Camry, RAV4, Corolla and Highlander vehicles with Vehicle Identification Numbers (VIN) that begin with "J" are not affected by the accelerator pedal recall.
We thank you for your understanding and consideration. If you decide to purchase a Toyota you can feel confident that you will be buying a safe and reliable automobile built by a manufacturer that stands behind their products and a dealer that believes its customer's satisfaction is #1. "You" the customer is the single most important thing that happens in our dealership. We hope that you will continue to consider Toyota for your transportation needs
Toyota has pinpointed the issue that could, on rare occasions, cause accelerator pedals in recalled vehicles to stick in a partially open position. The issue involves a friction device in the pedal designed to provide the proper "feel" by adding resistance and making the pedal steady and stable. The device includes a shoe that rubs against an adjoining surface during normal pedal operation. Due to the materials used, wear and environmental conditions, these surfaces may, over time, begin to stick and release instead of operating smoothly. In some cases, friction could increase to a point that the pedal is slow to return to the idle position or, in rare cases, the pedal sticks, leaving the throttle partially open.
Toyota's solution for current owners is both effective and simple. A precision-cut steel reinforcement bar will be installed into the assembly that will reduce the surface tension between the friction shoe and the adjoining surface. With this reinforcement in place, the excess friction that can cause the pedal to stick is eliminated. The company has confirmed the effectiveness of the newly reinforced pedals through rigorous testing on pedal assemblies that had previously shown a tendency to stick.
Separately from the recall for sticking accelerator pedals, Toyota is in the process of recalling vehicles to address rare instances in which floor mats have trapped the accelerator pedal in certain Toyota and Lexus models (announced November 25, 2009), and is already notifying customers about how it will fix this issue. In the case of vehicles covered by both recalls, it is Toyota's intention to remedy both at the same time.
Recently, Toyota announced two safety recalls that cover some of its models. Both recall campaigns address conditions related to the accelerator pedal. The first recall, "Floor Mat Entrapment," regards the potential for an unsecured or incompatible driver's floor mat to interfere with the accelerator pedal and cause it to get stuck in the wide-open position.
The second recall, "Pedal," is being conducted because there is a possibility that certain accelerator pedal mechanisms may mechanically stick in a partially depressed position or return slowly to the idle position.
As part of the recall campaign, new car sales of vehicles subject to the pedal recall have been temporarily suspended until the problem is remedied.
In addition, we've temporarily halted production at some of our North American plants to focus our resources on remedying the vehicles we've recalled. Why have we taken this unprecedented action? Because it's the right thing to do for our owners.
Is your Toyota subject to one or both of the recalls? Select your model from the list at left to learn whether either or both of these recalls apply to your Toyota vehicle and what you should expect regarding the recall remedies.
If
a customer has further questions, please direct the inquiry to the Toyota
Customer Experience Center at
1-800-331-4331.
The
Mon - Fri, 5:00 am - 6:00 pm PST
Sat, 7:00 am - 4:00 pm
PST
In the event that a driver experiences an accelerator pedal that
sticks in a partial open throttle position or returns slowly to idle position,
the vehicle can be controlled with firm and steady application of the brakes.
The brakes should not be pumped repeatedly because it could deplete vacuum
assist, requiring stronger brake pedal pressure. The vehicle should be driven to
the nearest safe location, the engine shut off and a Toyota dealer contacted for
assistance.